A document didn't get read, or the text looks wrong
Most documents are read without a hitch. When one is not, the matter’s Documents shows you so — and there is usually a quick way forward.
A document couldn’t be read
Section titled “A document couldn’t be read”If Cedent could not read a document, it flags the file as one it was unable to read. Cedent retries once on its own; if it still cannot read the document, it stops and leaves the flag.
What to do: Open the document and choose Process to try again (or use the Retry option on the status strip when several files failed). A passing network hiccup or a momentary service issue usually clears on a retry.
Even when a document cannot be read, you can still download and view the original — only its searchable text is missing.
Why reading fails
Section titled “Why reading fails”- An unusual format Cedent cannot read the text from. The file is still stored and downloadable.
- A very large or complex file — a several-hundred-page scanned PDF, say — can exceed the time allowed to read it.
- A momentary service problem, which a retry resolves.
- A corrupted file that cannot be opened. If you have a clean copy, upload that.
A zip didn’t fully expand
Section titled “A zip didn’t fully expand”Cedent expands zip files and reads what is inside. If an archive is password-protected, unusually large, or otherwise cannot be opened safely, Cedent flags it for your review rather than failing silently — any files it did manage to open still appear in the matter.
The text was read but looks wrong
Section titled “The text was read but looks wrong”Reading scanned pages is not perfect on faint, handwritten, or low-resolution documents. The original file is always kept untouched, so when the read-through looks off, rely on the original — open it from the document to read it directly.
Common questions
Section titled “Common questions”I clicked Process but nothing happened — am I allowed to retry? Re-reading a document is available to people who can edit the matter. If you have view-only access to a matter, ask a colleague with edit access to retry it.
A document keeps failing after retries. You can still download and use the original. If its contents need to be searchable, try uploading a cleaner copy or a different format of the same document.